FAQs

How do I view the live webcasts and on-demand video?
A web browser with the Adobe Flash Player installed or an HTML5 capable device (such as an iPhone or iPad) is required to view the video content. The Adobe Flash Player is a free download:
• Download now

What is the optimal web browser to use?
With Flash installed, the video content can be viewed in any modern web browser. Firefox is recommended for Windows-based users, while Firefox and Safari are recommended for Mac-based users.

What type of web connection do I need to view the live webcasts?
The live webcast will be streaming at approximately 600-800 kbps. So, a high-speed connection (DSL or cable modem) is required. A 56K, dial-up modem will not be able to receive the video successfully.

I am using a wireless connection, will I be able to view the webcasts?
This is dependent upon various factors, primarily the strength of your wireless network and the number of users accessing the network. For instance, if you are sharing a wireless connection with several other users, your ability to view the broadcast will likely be affected. The transmission of live multimedia data is intensive, so any instability in your connection to the internet could result in choppy video, audio or other problems. Since the performance of wireless networks is often inconsistent, a wired connection is recommended for optimal performance.

What if the webcast isn't working?
Please visit the the support page to start a support ticket.